Owning and running a dental practice is not an easy task. A well-managed dental practice will attract patients and retain them. A poorly managed one will lose current patients and will fail to attract new ones. Providing great patient experience will not only improve your dental patient marketing efforts, but it will also gain the trust of your clientele.
Offer Unique Competencies
You need to offer unique services and products to your patients. These will set you apart from all the other dental practices in your area. Continue to improve your expertise and skills. If you have gained new knowledge, make sure your target market knows about it. If you invested in a new machine, publish the features of this machine or equipment on your website so your patients will be aware of the benefits they can get from it.
Create an Office Culture
The quality of your services is not the only important thing about your dental practice. You should also create an office culture that will impress patients coming into your clinic. Everything from your décor to the lighting to the furniture will send a message to your patients. Gather your staff and make sure everyone is in agreement about the kind of experience you all want your patients to have. Make sure your staff is friendly and courteous.
Offer Flexible Financial Options
Successful dentists have another thing in common: they offer flexible payment options to their patients. Aside from insurance coverage, you should also accept debit, credit, check and cash, and other financial payment methods. Think about the financial circumstances of your patients. Make sure that their circumstances will not interfere with their dental care needs.
Engage With Patients
Engaging with patients will help you retain them. But it’s more than just passable service or even quality products. You need to reach out to them even after the procedure is done. You need to update them about your current crop of services and products. Earning your patients’ trust is one of the many things you can do to retain them. Remember that it is easier to retain current patients than acquire new ones. Do all you can to make these patients trust you.
Ask for Referrals
Your current patients have friends and family who need dental services, too. A trusted recommendation will help gain more patients. Make it easy for your patients to recommend your clinic. You can hand out referral cards, start a referral bonus program, and provide patients with quick links to review sites.
Doing all or any of these things will help improve your dental patient marketing.